Welcome to ViajeRoyale.com website.
The ViajeRoyale.com (the “Website”) is owned by Viaje Royale Tours & Events Services Co. (hereinafter referred to as “We”, “Us” or ”VRT”). Our Website displays information about travel locations, tours, packages, activities, transportation, resorts and hotel accommodations, and many other things, which is supplied to us by third party providers (“Service Provider”). While we have taken reasonable care to ensure it is correct and up to date; however we cannot check the accuracy of such information. Hence, we are not responsible if information made available on this site is not accurate, complete or current. All materials on this site are for guidance purposes only. Actual appearance of the hotels / resort and its rooms, water / land tours activity equipment’s may vary. Any reliance on the material on this site is at your own risk.
By browsing and using our website and / or purchasing something from us, you are agreeing to comply and be bounded by the following terms and conditions, including those additional terms, conditions, policies and notices stated here. Likewise, by making a booking through our website, you warrant that you are at least 18 years old. Any person (s) availing services from us through this website shall be deemed to have read, understood and expressly accepted to these terms of service, which shall govern the desired transaction or provision of such services by all purposes, and shall be binding of the user.
Any new features or tools, which are added to the website, shall also be subject to the terms of service. This agreement may be amended at any time without prior notice from us. It is on the user’s responsibility to check this page periodically for changes. Your continued use and access to the website following the posting of any changes constitute acceptance of those changes. All rights and liabilities of the user and / or us with respect to any services to be provided by us shall be restricted to the scope of this agreement.
All room, activity and transportation reservations are subject to availability and confirmation.
Rates of all products and services are based on Philippine Currency (PHP).
Rates are inclusive of Government taxes and service charge. All prices are net and with no other hidden charges and surcharges. VRT reserves the right to modify its rates at anytime, including any special rates that it may offer from time to time without prior notice.
Reservation will only be processed upon payment of purchased products and services online that has been confirmed. Upon receipt of payment, confirmation, detailed tour itinerary, and hotel voucher will be sent via email.
AMENDMENTS TO RESERVATION
Any amendment to reservation must be done through writing and are acknowledge by us at least thirty working days prior to scheduled departure. All changes are subject to hotel availability or to providers. Any changes made to a confirmed reservation (booking after successfully received the payment) will be subject to a PHP 2,000.00 amendment fee (per change i.e date, room type, location, etc). All hotels and tours schedule are arranged ahead of time. Any person failing to appear on the day of the departure shall not be refunded. In some cases there is NO REFUND once a booking is made and paid for. Your right to a refund if you change or cancel your travel plan is limited.
VRT strictly implements cancellation policy. All cancellations must be made directly with Viaje Royale, and not with providers. Please note that you or any member of the party may cancel the booked travel provided that the cancellation is made in writing through firstname.lastname@example.org. Cancellation fees are calculated based on the date we receive your request:
Forty – six (46) calendar days or more prior to departure date – 50% refund to client
Thirty – one (31) – forty – five (45) days prior to departure date – 25% refund to client
Fifteen (15) – thirty (30) days prior to departure date – 15% refund to client.
Less then fifteen (15) days prior to departure date – Strictly NO refund to client.
No Refund shall be given for any portions of the tour package unused by the customer after tour departure regardless of circumstances. We will not charge a cancellation fee or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault or the third party travel providers cancels your booking with no fault on your part.
VRT reserves the right in its absolute discretion to terminate your travel without notice should your behavior be such that it is likely to endanger any person. In such circumstances, no refund or compensation will be due to you.
LIMITATION OF LIABILITY
VRT shall not be deemed liable to you by reason of delay in performance, or by non-performance caused by conditions beyond its control including; but not limited to natural disasters, government restrictions, war, terrorism, nuclear incidents, insurrections and / or any other cause beyond the control or that any such delay or non – performance is due to any force majeure.
To the maximum extent permitted by law, we are not liable for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with your use of or inability to access this site or the purchase and use of any products and services supplied via this site. This limitation of liability (whether arising under contract, tort (including negligence) or statute) applies to all damages of any kind including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased goods or services. These terms do not affect consumer’s statutory rights.
The laws in force in the Republic of the Philippines govern these terms & conditions and you submit to the exclusive jurisdiction of the Courts therein.
VRT will keep your personal information confidential. We will not share or sell information to any third party and have measures in place to keep your information secure.
The website contains facts, views, advice, opinions, statements, recommendations and other information of third party individuals, other agencies and organizations. VRT does not warrant, represent or endorse the accuracy or reliability of any such fact, view, advice, opinion, statement, recommendation or other information displayed, uploaded or distributed on or through the website. You acknowledge that the reliance upon any such fact, view, advice, opinion, statement, recommendation or other information shall be at your sole risk.
The website and all content, information on products and services, products provided by VRT or third parties on or through the website are provided “as is.” VRT makes no warranties regarding the website or any content, information on products and services provide through or in connection with the web site. VRT expressly disclaims any and all warranties, express or implied, including, without limitation: (a) any warranties as to the availability, accuracy, completeness or content of the information, products or services which are part of the website; and (b) warranties of fitness for a particular purpose, use, title, no infringement, merchantability, condition, or guaranty. In no event will VRT, its owners, employee, licensors, affiliates, agents, representatives, successors or assigns be liable to you for any damage or loss, including, without limitation, indirect, consequential, special, incidental, punitive damage or loss, resulting from, caused by or content, and any other information provided by VRT or third parties on or through the website or any errors or omissions in the content, even if advised of the possibility of such damage.