Welcome to the Viaje Royale FAQ page! Below are answers to some of the most commonly asked questions about our website and services. If you have any further inquiries, please don’t hesitate to contact us.
1. How do I book an activity or tour through Viaje Royale? To book an activity or tour, simply visit our website and browse through our available options. Once you’ve selected your desired activity, follow the prompts to complete your booking online.
2. What payment methods do you accept? We accept payment via credit card, debit card, and other secure payment methods. All transactions are processed securely through our website’s payment gateway.
3. Are my personal and payment details secure when booking through Viaje Royale? Yes, we take the security and privacy of your personal information seriously. Our website is encrypted with SSL technology, and we adhere to strict data protection protocols to ensure the confidentiality of your information.
4. What is your cancellation policy? Cancellation policies vary depending on the specific activity or tour booked. Please refer to the booking confirmation email or contact our customer support team for details on cancellation fees and refund eligibility.
5. How will I receive my booking confirmation and tickets? Once your booking is confirmed, you will receive a confirmation email containing your booking details and any e-tickets or vouchers required for your activity. Please ensure to check your email inbox and spam/junk folder.
6. Can I make changes to my booking after it has been confirmed? Changes to bookings, such as date modifications or addition of participants, may be possible depending on availability and the terms of the activity provider. Please contact us as soon as possible to discuss any changes to your booking.
7. Do you offer customer support or assistance during my trip? Yes, our customer support team is available to assist you before, during, and after your trip. If you encounter any issues or require assistance while traveling, please don’t hesitate to reach out to us for support.
8. Are there any age or health restrictions for participating in activities? Age and health restrictions vary depending on the specific activity or tour. Please review the activity details and any restrictions listed on our website before booking. If you have specific concerns, feel free to contact us for guidance.
9. Can I purchase travel insurance through Viaje Royale? Yes, we offer optional travel insurance coverage for select activities and tours. You may have the option to add travel insurance to your booking during the checkout process. Please review the policy details and coverage options before purchasing.
10. How can I provide feedback or share my experience with Viaje Royale? We value your feedback and welcome your comments, suggestions, and testimonials. You can provide feedback through our website’s contact form or by emailing us directly at info@viajeroyale.com, or by making a review on our Facebook page (https://www.facebook.com/boracayviajeroyale).
Last Updated: March 12, 2024